Natali: Publicagent E168

If "publicagent" were a hypothetical tool for automating tasks:

| Metric | Q1 2024 (Pilot) | Q4 2025 (Full) | |--------|-----------------|----------------| | Unique Users | 12,400 | 184,000 | | Sessions per User (avg.) | 2.1 | 4.5 | | Requests Handled | 27,800 | 1.2 M | | Human‑Escalation Rate | 18 % | 7 % | publicagent e168 natali