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Paradoxically, USB 3.0 ports generate massive 2.4 GHz noise that jams ANT+ signals. Always use a (usually black plastic inside the port, not blue). If you only have USB 3.0, use the extension cable to physically separate the dongle from the port.
Look for or "Unknown Device" . It will likely be under "Other devices" with a yellow exclamation mark. Right-click the device and select Update driver . Choose "Browse my computer for drivers" . magene ant usb driver