Most negotiators fear hearing "no." Voss proves that "no" is the start of the negotiation, not the end. The audiobook section where he discusses getting a kidnapper to say "no" (meaning "I am in control and rejecting your lowball offer") is spine-chilling and far more impactful when heard.
by Chris Voss and Tahl Raz is widely available for online listening across several major platforms. Narrated by Michael Kramer, the unabridged version has a total listening length of approximately . Where to Listen Online You can find the full audiobook on these primary platforms: never split the difference audiobook online listen 2021
