| Component | Function | Exclusivity Status | |-----------|----------|--------------------| | | Primary whiteboard annotation, shape recognition, handwriting-to-text | Locked to HiteVision hardware (serial number validation) | | HiteVision Mobile Assistant | Screen casting & remote control | Free, but only works with HiteVision panels | | HiteShare | Wireless presentation (Windows/macOS/iOS/Android) | Exclusive to board owners | | HiteVision Classroom Management | Student device monitoring & broadcast | Enterprise/education license only |
| Issue | Solution | | :--- | :--- | | Download link expired | Exclusive links often use session tokens. Clear your browser cache or log in again to the support portal. | | Software says "Hardware Not Found" | Ensure your USB touch cable (usually a USB-B to USB-A) is connected from the HiteVision panel to your computer. | | Missing exclusive features (e.g., AI shape recognition) | You may have installed the basic version. Uninstall and re-verify that you clicked the "Exclusive" tab in Step 3. | | Whiteboard lags when using pens | Go to Performance Settings and toggle "Hardware Rendering" to ON. Also, ensure your graphics drivers are updated. | | Component | Function | Exclusivity Status |
Because this is an download, the system may ask for your device’s serial number (SN). This ensures only legitimate hardware owners receive the premium codec pack and cloud storage features. Enter the SN found on your device’s status screen or back panel. | | Missing exclusive features (e
: Includes a customizable toolbar with features like a screen shade (to reveal content slowly), spotlight tool (to focus attention), and a built-in on-screen keyboard. Multimedia Integration Also, ensure your graphics drivers are updated
: The primary source for the latest drivers and software versions. Visit the HiteVision Product Support