HSBC is phasing out physical security devices in favor of the Digital Secure Key
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The replacement Digital Secure Key is actually more secure against physical theft because the phone locks after failed biometric attempts. A stolen physical Secure Key can be used by anyone who has your login credentials. HSBC is phasing out physical security devices in
: If your device is lost or stolen, it must be deactivated immediately to protect your account. Physical vs. Digital: Which is Right for You? The replacement Digital Secure Key is actually more
If you simply request a replacement physical device, the system will charge you. Instead, select "Activate Digital Secure Key."
Download the HSBC Mobile Banking app on a compatible smartphone. Log on with your existing username and password. Follow the prompts to set up your .