Mukherjee, P. N. (2009). Total Quality Management. Pearson Education.
If you are looking for study material on Total Quality Management (TQM), there are open-source alternatives available for free: total quality management pn mukherjee pdf extra quality
features a new chapter covering cutting-edge trends like Quality 5.0, Society 5.0, AI & ML, Robotics, and Chatbots. Core Concepts Covered TOTAL QUALITY MANAGEMENT - P. N. MUKHERJEE 30 Oct 2006 — Mukherjee, P
Total Quality Management is a management approach that aims to integrate all organizational functions to deliver products or services that meet customer requirements. The core principle of TQM is to continuously improve processes, products, and services to enhance customer satisfaction. This approach involves all employees, from top management to shop floor workers, in the quality improvement process. Total Quality Management
Having the PDF is step one. Using it to generate real-world extra quality is step two. Mukherjee recommends the "TQM Implementation Roadmap":
P.N. Mukherjee's book is a standard text for MBA and Engineering students. It typically covers:
: Explain Mukherjee's argument that TQM success depends on an organization’s strong foundation and infrastructure.