The Android 10 base is dated (2024+ apps still support it, but expect EOL within 1–2 years). The firmware is not Android 11 or 12, despite rumors.
If a device is unresponsive or lacks a stable internet connection, a manual update via recovery mode might be necessary. sunmi v2 pro firmware
Enable "Auto-download over Wi-Fi" in the System Update settings. The Android 10 base is dated (2024+ apps